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  • Payment Methods
  • Shipping Information
  • Returns & Exchanges
  • Claims

Payment Methods

Credit/Debit card

We accept payments via Mastercard, Visa, Diners Club, and American Express. All card transactions are securely processed through the NEXI Payment Gateway.

PayPal

You can pay safely using your PayPal account—no credit card required. Simply select PayPal at checkout and follow the instructions.

Bank transfer

After you confirm your order, we will send you the necessary payment information (IBAN, BIC, and company details) via email. Please complete your transfer within 10 days. Orders will be processed once we confirm receipt of payment. Kindly note that products are not reserved until payment has been received, and we cannot guarantee the availability of sale or discontinued items during this time.Bank Account Details for Direct Transfers You may use either of the following accounts:ALPHA BANK IBAN: GR2101401110111002320001170 BIC: CRBAGRAA,EUROBANK IBAN: GR1602600120000340200858584 BIC: ERBKGRAA

Klarna

Klarna allows you to split your payment into up to 3 interest-free installments or pay within 30 days. Available for orders between €35 and €1,000. Choose Klarna at checkout to use this service.

Cash on Delivery (COD)

You may pay in cash upon delivery, or in-store if you selected local pickup, for orders up to €150.

Myran Digital Gift Card

You can conveniently pay using a Myran Digital Card. These cards are valid for 12 months from the date of issue and cannot be exchanged for cash.To use your eGift Card, simply add your desired items to the cart and enter your unique eGift Card code at checkout. If your purchase total is greater than the card’s balance, you’ll be prompted to pay the difference using another payment method. If the card covers the full amount, your order will be processed as soon as you click “Proceed to Payment.”The eGift Card can be used across multiple transactions until the full value has been spent. Please keep in mind that any remaining balance will expire and cannot be refunded once the card reaches its expiration date.

Shipping Information

Domestic Shipping (Greece)
We offer free delivery across Greece. For larger items shipped outside of Attica, delivery is free to a local transport hub in Athens. The customer is responsible for the cost of the domestic shipping service from the hub to the final address.

International Shipping (EU)

  • Smaller items (e.g., accessories, small lighting): flat-rate shipping of €30.

  • For bulkier items: shipping costs will be calculated and quoted individually.

Delivery Timeframes

  • In-stock items are typically delivered within 3–5 business days.

  • Estimated delivery times for made-to-order or out-of-stock items are shown on the product page and at checkout.

Courier Services

  • Small parcels are shipped via ACS (within Greece) or DHL Express (within the EU). You’ll receive tracking information by email once your order has been dispatched.

  • Larger items, such as furniture, are delivered by local logistics partners directly to your address. Please note that unpacking and assembly are not included by default but can be arranged for an additional fee. If a crane is necessary, this will be charged separately.

Important on Delivery
Inspect your package upon delivery. If you notice any external damage (e.g., wetness, dirt, tears), ask the courier to document it. If items appear damaged, please report the issue within three days and retain the packaging for claim purposes.

We advise being present at the time of delivery. If you’ve instructed the courier to leave the package unattended and it goes missing, we cannot be held responsible.

Returns & Exchanges

Return Policy
You have the right to return or exchange items within 14 days of receiving your order.
Please note:

  • Return shipping costs are the responsibility of the customer.

  • Products must be returned in their original condition and packaging, with the receipt or invoice included.

  • Items must not be used or damaged.

  • You can download the return form here. We will confirm receipt of the form via email.

Non-Returnable Items

  • Made to order or personalized items.

  • Clearance or ex-display products (these are sold as-is, including flaws or marks).

  • Items related to personal hygiene (e.g., towels, bedding, bean bags) must be returned unused and in perfect condition.

  • Cosmetics must remain sealed and unused.

  • Returns damaged during transit are not eligible for a refund unless it is proven the damage occurred during delivery.

Refunds
Refunds for returned items are issued using the original payment method. In case of a return during a sale period, the refunded amount will match the discounted price paid.

Exchanges
To exchange a product, simply return the item and place a new order. Once we receive and process your return, you will be refunded accordingly. For in-stock products, your new item may arrive before the return is finalized.

Claims

If an item arrives damaged or defective, we’re here to assist.
Please photograph the packaging and the product and submit them with a detailed description through our claim form within three days of receiving the order. Always keep the original packaging. Our Customer Service team will follow up promptly.